We do our utmost to ensure your product is packed and delivered safe and sound. On occasion the contents have been abused without signs of distress on the box (dropping, crushing). Open the box in front of the courier before signing. If the product looks like it has leaked or damages have resulted from shipping, do not accept it! Return the item in its original box so we can assess the problem and put an insurance claim through. We will give you a replacement or your money back promptly. Call, fax or e-mail us of these events immediately!
Unsatisfactory Purchase and Returns
If, for some reason our product does not meet specification, you have a 30 day day return policy. Contact with us is nessessary beforehand.
- Each customer will be assessed on a case by case basis.
- No merchandise may be returned without prior confirmation.
- Returning product will be the responsibility of the customer (like returning merchandise to a store). When returning product, any shipping or fees are the sole responsibility of the customer.
- If the product is not opened, there will be a 15% restocking fee.
- Items that have been opened or product missing can’t be sold and subject to a 30% restocking fee as we have to pay for disposal.
- No refund/exchange on nail lacquer / polish / liquid/ powder/ gel/ equipments / implement / cosmetics and personal